Payment & Delivery
Vatkin TERMS AND CONDITIONS. These terms and conditions are subject to the governing law of Ukraine.
Vatkin’s Beneficiary info: PE, DMYTRIIEV DENYS
app 53, 45B Nauki avenue,
61101, Kharkiv, Ukraine.
(1) RETURNS AND REPLACEMENTS: All items sold on the Vatkin Limited website are subject to a 100 day money back guarantee and as such customers are entitled to a full refund on items returned within this time period**. This 100 day period begins the day that the items are received*. If for any reason you are unsatisfied with your items, to be eligible for a refund you MUST report your request to firstname.lastname@example.org within this 100 day period. Request made after this time will be denied. For tracked items, this will be the day that the tracking states “delivered” on the relevant postal carrier’s website
**The cost of shipping from the customer to Vatkin in the event of a return is the full responsibility of the customer. This term is agreed to upon placing a Vatkin order.
(2) MONEY BACK GUARANTEE:
Returns: If you wish to return your product, simply contact us within 100 days of receiving your shipment at email@example.com, for your Return Merchandise Authorization Number (RMA) and write it on your return label. Shipments without an RMA will not be accepted for returns. Shipping charges are not refundable. Other conditions may apply. Please contact us for details.
It is strongly recommended that all returns are sent using a tracked service to us. We can issue a refund only when it is received by us. In the event you have sent it via an untracked service and it is not received by us, we will not be liable to issue a refund.
(3) LIMITED WARRANTIES: Vatkin cannot warrant or guarantee the complete accuracy of all or any information published on this website, that the website will remain available at all times or that content is kept up to standards and date. To the absolute maximum under applicable law Vatkin excludes all representations, warranties and conditions that relate to this website and the use of our site. This includes, without limitation, any warranties implied by law of satisfactory quality.
(4) SHIPPING POLICY: Safe delivery of your package is your responsibility. We ship all orders through a reliable postal service. Once a package is shown in tracking as successfully delivered we cannot process or reship replacements unless non receipt of goods can be proven.
Delivery rates are charged according to the current pricing of EMS and Nova Poshta Ukraine companies on the day the order is sent.
Detailed pricing list for delivery: https://static.novaposhta.ua/sitecard/misc/doc/global_delivery_for_private.pdf
Cancellations and Address Changes: If you place an order on https://vatkin.art/ and decide you want to cancel or change the address, you must notify us at firstname.lastname@example.org within 1 hour of placing the order where we will endeavour to resolve the issue. However, due to the nature of our shipping processes; cancellations and address changes cannot always be guaranteed. In the event that it is not possible to alter the order before it has been processed, please notify email@example.com, where arrangements can be made to recover the order and a suitable resolution found.